Megawage is committed to protecting your personal data in accordance with Republic Act No. 10173 — the Data Privacy Act of 2012. This policy applies to all players registered on the Megawage platform. If you have questions, email us at privacy@megawage.net.
1. Who We Are
Megawage is the operator of the online gaming platform accessible at megawage.net, including all mobile-optimised versions of the site. We are a PAGCOR-licensed operator serving Filipino players with online casino games, sports betting, and related gaming services.
For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), Megawage acts as the Personal Information Controller (PIC) for data collected through the platform. We are responsible for ensuring that your data is processed lawfully, fairly, and securely.
Our designated Data Protection Officer (DPO) oversees all privacy-related matters at Megawage. You may contact the DPO at privacy@megawage.net for any data-related inquiry or concern.
2. Personal Data We Collect
To provide you with a safe, compliant, and functional gaming experience, Megawage collects the following categories of personal data:
Registration & Identity Data
- Full name as it appears on your government-issued ID
- Date of birth (used for age verification — you must be 18+)
- Email address and mobile number
- Username and encrypted password
- Residential address in the Philippines
Identity Verification Documents
- Scanned or photographed copy of a valid Philippine government-issued ID (e.g., PhilSys ID, UMID, Passport, Driver's Licence, Voter's ID)
- Proof of address (e.g., billing statement, barangay clearance)
- Selfie or live photo for facial verification, where required
Financial & Transaction Data
- GCash, Maya, or other e-wallet account identifiers (account numbers, not credentials)
- Bank account details used for deposits or withdrawals
- Transaction history: deposits, withdrawals, bets placed, and winnings
- Partial card numbers for Visa/Mastercard transactions
Technical & Usage Data
- IP address, browser type, and operating system
- Device identifiers for mobile access
- Session timestamps, pages visited, and features used
- Game history and betting activity logs
Communication Data
- Customer support chat logs and email correspondence
- Survey responses and feedback you submit voluntarily
3. How We Collect Your Data
Megawage collects personal data through the following means:
- Direct collection: Data you provide when registering, completing your profile, verifying your identity, making deposits or withdrawals, or contacting customer support.
- Automatic collection: Technical data collected automatically when you visit or use the Megawage platform, including through cookies, session trackers, and analytics tools.
- Third-party sources: Identity verification data from licensed KYC (Know Your Customer) service providers; payment data from e-wallet and banking partners such as GCash, Maya, and InstaPay/PESONet processors.
- Referrals: If you were referred to Megawage through our referral programme, your referrer's account ID is linked to your registration, but no sensitive personal data is shared with them.
Megawage will always collect only the minimum amount of data necessary for a specific purpose — a practice known as data minimisation, which is required under RA 10173.
4. Why We Use Your Data
Your personal data is used for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, mobile, username, password |
| Age & identity verification | Date of birth, government ID, selfie photo |
| Processing deposits & withdrawals | E-wallet details, bank account data, transaction records |
| Fraud prevention & AML compliance | Transaction history, IP address, ID documents |
| Providing customer support | Account info, support chat logs, email history |
| Regulatory reporting to PAGCOR | Identity data, transaction records as required |
| Personalised promotions & bonuses | Game history, preferences, account activity |
| Platform analytics & improvement | Usage data, session logs, device information |
| Responsible gaming monitoring | Betting patterns, session duration, deposit frequency |
5. Legal Bases for Processing
Megawage processes your personal data based on the following legal grounds as recognised under the Data Privacy Act of 2012:
- Contractual necessity: Processing required to fulfil our obligations to you as a registered Megawage player — account management, payment processing, and bet settlement.
- Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering laws (AMLA), and other applicable Philippine regulations.
- Legitimate interest: Processing for fraud detection, platform security, and service improvement — where our interest does not override your rights.
- Consent: For marketing communications and optional personalisation features. You may withdraw your consent at any time through your account settings or by contacting privacy@megawage.net.
6. Sharing Your Personal Data
Megawage does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following limited and controlled circumstances:
Service Providers (Data Processors)
We engage trusted third-party service providers who process data strictly on our behalf and under our instructions. These include KYC/identity verification partners, payment processors (GCash, Maya, bank partners), IT infrastructure and hosting providers, and customer support platform operators. All processors are bound by data processing agreements consistent with RA 10173.
Regulatory Authorities
Megawage is required to share certain data with PAGCOR as our licensing authority, the Anti-Money Laundering Council (AMLC) where legally required, and other Philippine government agencies with lawful authority to request the information.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of all or part of the Megawage business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to how your data is controlled.
With Your Consent
We may share data with third parties for purposes beyond those listed above only with your explicit consent, which you can withdraw at any time.
7. Cookies & Tracking Technologies
Megawage uses cookies and similar technologies to improve your experience on the platform, keep you logged in securely, and analyse how the site is used. Here's a breakdown of the types of cookies we use:
- Essential cookies: Required for the platform to function. These enable login sessions, security features, and page navigation. They cannot be disabled without breaking core functionality.
- Analytics cookies: Help us understand how players use Megawage — which pages are most visited, where players drop off, and how performance can be improved. Data collected is aggregated and anonymised.
- Preference cookies: Remember your settings and preferences (e.g., language, display options) so you don't have to re-enter them each visit.
- Marketing cookies: Used to show relevant promotions and to measure the effectiveness of our campaigns. These are only set with your consent.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. For detailed cookie management, refer to your browser's help documentation.
8. Data Retention
Megawage retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Philippine law, whichever is longer.
- Active account data: Retained for the duration of your account's existence on the Megawage platform.
- Transaction records: Retained for a minimum of five (5) years following the transaction, as required under AML regulations.
- Identity verification documents: Retained for five (5) years after account closure or the conclusion of any investigation.
- Customer support records: Retained for three (3) years following the closure of a support case.
- Marketing consent records: Retained for the period during which consent is active, plus one (1) year for compliance documentation.
Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data — subject to legal retention requirements — through the process described in Section 10.
9. Data Security
Megawage takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect against unauthorised access, loss, disclosure, or destruction of your data.
Our security measures include:
- SSL/TLS encryption for all data transmitted between your device and Megawage servers
- Encrypted storage of sensitive data including passwords (using industry-standard hashing) and financial details
- Role-based access controls — only authorised Megawage staff can access personal data, on a need-to-know basis
- Regular security audits and penetration testing by independent third parties
- Multi-factor authentication options for player accounts
- 24/7 monitoring of our systems for suspicious activity
In the event of a data breach that is likely to prejudice your rights and freedoms, Megawage will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under RA 10173 and its Implementing Rules and Regulations.
10. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Megawage. These rights are real and enforceable — not just legal boilerplate.
Right to Access
You can request a copy of the personal data Megawage holds about you, along with information on how it is being used. We will respond within 15 business days.
Right to Correction
If any data we hold is inaccurate, incomplete, or outdated, you can request a correction. Most profile details can be updated directly in your account settings.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements that may override this right.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interest where your situation justifies it.
Right to Data Portability
You can request a structured, machine-readable copy of the personal data you provided to Megawage, in a format that allows you to transfer it to another service provider.
Right to File a Complaint
If you believe Megawage has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the rights above, submit a written request to privacy@megawage.net from the email address registered to your Megawage account. We may need to verify your identity before processing the request.
11. Children's Privacy
Megawage is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is performed during the registration and withdrawal process to enforce this policy.
If we discover that personal data has been collected from a minor — whether through misrepresentation or otherwise — we will immediately suspend the account, delete all associated data, and report the matter to relevant authorities if required by law.
If you are a parent or guardian and believe a minor has registered on Megawage, please contact us immediately at privacy@megawage.net so we can investigate and act promptly.
12. Changes to This Privacy Policy
Megawage may update this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will notify registered players by email and post a prominent notice on the Megawage platform for at least 30 days before the changes take effect.
The date at the top of this page always reflects the most recent update. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the Megawage platform after the effective date of any changes constitutes acceptance of the updated policy.
13. Contact & Complaints
If you have questions, concerns, or complaints about how Megawage handles your personal data, we want to hear from you. Our Data Protection Officer is available to respond to privacy-related queries.
- Privacy email: privacy@megawage.net
- General support: support@megawage.net
- Response time: Within 5 business days for standard data requests; urgent concerns addressed as quickly as possible
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC oversees the enforcement of RA 10173 and handles complaints from data subjects regarding privacy violations by personal information controllers.